Refund policy

Returns & Refunds Policy

This policy is provided in addition to your rights under the Australian Consumer Law (ACL), which cannot be excluded. Nothing in this policy limits your statutory rights to a repair, replacement, or refund where goods or digital products are faulty, not fit for purpose, or significantly different from their description.

Digital Sewing Patterns

Due to the nature of digital products, all pattern sales are final and non-refundable, except where:

  • The file is faulty or corrupted
  • The pattern is significantly different from its description or contains a substantial drafting error preventing the garment from being made as described

If you experience an issue with your download or believe there is a fault in the pattern itself, contact us at jenna@loamlinegroup.com within five (5) days of purchase and we'll work with you to resolve it. 

We're unable to offer refunds for:

  • Change of mind
  • Sewing errors made during construction, including incorrect size selection

Intellectual Property All sewing patterns, instructions, artwork, branding, and content on this website are the intellectual property of Loamline Studio and protected under copyright and trademark law (Loamline® is a registered trademark). Patterns are licensed for personal, non-commercial use only. You may:

  • Print and use the pattern to make garments for personal use or as gifts

You may not:

  • Resell, redistribute, or share the pattern file (digital or printed) with others
  • Reproduce the pattern for commercial manufacturing without express written permission
  • Claim the design as your own

No Commercial Use: Loamline Studio patterns are licensed for personal use only. You may not sell, offer for sale, or otherwise commercially distribute any garment, product, or item made using a Loamline Studio pattern, in whole or in part, without our prior written permission. This applies regardless of quantity — there is no small-batch or "home business" exception under this licence.

Physical Garments & Small-Batch Products

  • We do not accept any Change of Mind Returns.
  • Faulty or incorrect items: If your item arrives faulty, damaged, or not as described, contact us at jenna@loamlinegroup.com within five (5) days of purchasing with photos of the issue. We will offer a repair, replacement, or refund in line with your rights under the Australian Consumer Law.
  • How to initiate a return: Email jenna@loamlinegroup.com with your order number and reason for return before sending anything back, so we can provide further instructions from there.